Same Day Shipping:
We ship same day shipping on all, in stock, orders received before 2PM Mountain Time. Due to variations in FedEx and USPS pick up times, and large volumes of orders, shipping may occasionally be delayed 24 hours.
Flat Rate Shipping:
We offer a Flat Rate Shipping service for $9.95. For orders weighing over 1 pound, we use FedEx Ground. For all orders under 1 pound and shipments to Alaska and Hawaii, we use USPS First Class Mail. All orders valued over $1000.00 ship signature required.
Available international shipping options vary from country to country. We prefer to use the United States Postal Service (USPS) for small packages, but USPS does not carry all products to all countries. UPS, FedEx, DHL and other courier services have restrictions on what products they will carry internationally.
We can ship by commercial freight forwarder to all countries, but that is often too expensive for small shipments. If we encounter difficulties shipping your product, we will contact you.
We will provide tracking information after your order has shipped if tracking information is available to us. Questions regarding international shipping can be directed to email@example.com.
For more information on International Exports, please see https://redhawkrifles.com/international-export/
RETURNS AND CANCELLATIONS:
CANCELLATION POLICY - PLEASE READ CAREFULLY
Orders cancelled after payment has posted will be charged a 7% cancellation fee to recover credit card processing costs. Credit card payments post daily between 3PM and 6PM MST. Special orders that are cancelled by the customer are subject to a 10% cancellation fee. Cancellation fees are waived if the cancellation is due to our error.
TO START A RETURN CLAIM:
- Use the return link located in the orders section of your online account to begin the return process.
- Once Red Hawk Rifles reviews the return request and approves it, you will receive an email with return instructions. Returns without pre-authorization will not be accepted.
- Follow the instructions completely to complete your return
Returns generally take 48 hours to process once received by our warehouse.
RETURN POLICY – PLEASE READ CAREFULLY
Any item(s) returned within 30 days, in original packaging and condition, will be issued a refund less shipping charges and a 10% restocking fee. Restocking fees are waived for exchanges. We do not issue refunds in the form of store credit. Items must be exchanged or refunded in the form of the original payment. Buyer assumes responsibility for any return shipping expenses. Buyer must contact Red Hawk Rifles to pre-authorize any return.
***Restrictions: The following items are not eligible for refunds/exchanges:
- Any product that has been mounted, modified, or used in any way.
- Custom orders are non-returnable and non-refundable. No exceptions.
- Due to regulations and safety consideration, ammunition and other ORM-D and Hazardous items are not returnable.
- Firearm and FFL purchases carry a Manufacturer's warranty and any product issues should be submitted to the manufacturer first.
- For warranty issues please contact the manufacturer directly.
- We inspect all returned products and reserve the right to decline returns or exchanges.
- Due to the complexities in the import/export process, all international orders are final and not eligible for returns.
Your refund will be credited in the same manner used for payment of the original order, unless noted otherwise.
Refunds require proof of purchase. If your item was a gift then we will need the account information of the person who purchased the item in order to process a refund.
All eBay orders must initiate the return on eBay in order to issue a refund. Please see the eBay Help page here: https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041